Say Hello logo × Log In Sign Up Customers Translators Agencies
100% quality guarantee

Order a translation 24/7

directly from translators in 150+ countries speaking over 125 languages

Customer Refund Policy

The Say Hello Platform

Say Hello Global Inc. – 19C Trolley Square, Wilmington, New Castle, Delaware, United States, 19806 ("Say Hello", "we", "us" or "our") provides an online platform through which Translators offer and respond to requests for translation services and Customers order translations directly with the Translators (the "Services"). The Services are accessible at www.say-hello.com and the Say Hello affiliated sites (collectively, the "Site" or "Sites") and through mobile device applications (the "Application" or "Applications" and collectively with the Sites, the "Say Hello Platform").

In case a term is not defined in this Customer Refund Policy (the "Customer Refund Policy"), the definitions set out in the Terms of Service shall apply.

YOU ACKNOWLEDGE AND AGREE THAT, BY USING THE SAY HELLO PLATFORM, YOU ARE INDICATING THAT YOU HAVE READ AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS CUSTOMER REFUND POLICY.

The Policy

This Customer Refund Policy applies where (a) a Customer Orders a Translation; (b) such Customer pays for the Translation; (c) the relevant Translator confirms the Order (in each case using the Say Hello Platform); and (d) the Customer either does not receive the Translation or the Translation quality does not meet their expectations.

Each Customer and Translator hereby agrees that any decisions we make in relation to the application of this Customer Refund Policy, or the amounts (including partial amounts) we reimburse are at our sole discretion, and such decisions are final and binding on the relevant Customer and Translator.

Claiming Under this Policy

In order for you as a Customer to be able to claim under this Customer Refund Policy, you must:

  1. advise us by e-mail (at refunds@say-hello.com) within four (4) business days of either:
    1. not receiving the Translation you have Ordered and when due; or
    2. receiving a Translation, the quality of which you feel does not meet your expectations;
  2. provide us with the materials you have provided to the Translator, and the Translation you received (if any);
  3. take all steps and provide all information which we deem necessary;
  4. have not been responsible (whether directly or indirectly) in any way for causing the issue giving rise to your claim; and
  5. you must have taken reasonable steps to try and resolve the issue with the relevant Translator prior to making a claim.

If you are a Translator, you may dispute the claim of the Customer hereunder by notifying us by e-mail (at refunds@say-hello.com) and providing all information which we deem necessary. Please note that prior to doing so, you must have taken reasonable steps to try and resolve the issue with the relevant Customer.

Reimbursement

If you are a Customer, and the above applies, then we will reimburse you for the amount (or partial amount thereof) you have paid for the Translation at our sole discretion. We reserve the right, at our sole discretion, to re-allocate your Translation Order to another Translator of our choosing instead of issuing you a reimbursement.

If you are a Translator and we decide to reimburse the Customer in relation to a claim they have made under this Customer Refund Policy, you agree to reimburse us (within seven (7) business days of our request) for any amounts paid by us to the relevant Customer. Say Hello may also set-off any amounts payable by us to you. Please note that you may also lose any Translator Fees (or part thereof) which may be otherwise payable to you.

As a Translator, be sure to only pick the languages that you are fluent in, so that your translations are of a quality that Customers expect. And never promise something that you cannot deliver. IF WE RECEIVE MORE THAN ONE CLAIM FROM YOUR CUSTOMERS, OR YOUR AVERAGE RATING FALLS BELOW 4 STARS, WE MAY, AT OUR SOLE DISCRETION CANCEL OR SUSPEND YOUR ACCOUNT.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL:

  1. SAY HELLO BE LIABLE TO YOU FOR ANY INDIRECT, DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, ACTUAL OR OTHER DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, LOST PROFITS, LOSS OF GOODWILL, SERVICE INTERRUPTION, COST OF SUBSTITUTE TRANSLATIONS, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS SUFFERED OR INCURRED BY YOU OR ANY THIRD PARTY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SAY HELLO PLATFORM, ANY TRANSLATION, THIS CUSTOMER REFUND POLICY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF SAY HELLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SAY HELLO PLATFORM REMAINS WITH YOU;
  2. SAY HELLO BE RESPONSIBLE OR LIABLE WHATSOEVER IN ANY MANNER FOR ANY CONTENT POSTED ON OR AVAILABLE ON OR THROUGH THE SAY HELLO PLATFORM (INCLUDING CLAIMS OF INFRINGEMENT RELATING TO THAT CONTENT), FOR YOUR USE OF THE SAY HELLO PLATFORM, OR FOR THE CONDUCT OF THIRD PARTIES ON OR THROUGH THE SAY HELLO PLATFORM; AND
  3. SAY HELLO’S AGGREGATE LIABILITY (EXCEPT FOR OUR OBLIGATIONS TO TRANSFER AMOUNTS PAYABLE TO CUTOMERS UNDER THIS CUSTOMER REFUND POLICY) ARISING OUT OF OR IN CONNECTION YOUR USE OF OR INABILITY TO USE THE SAY HELLO PLATFORM, ANY TRANSLATION, OR THIS CUSTOMER REFUND POLICY, EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR TRANSLATION ORDERS VIA THE SAY HELLO PLATFORM AS A CUSTOMER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED USD ($100), IF NO SUCH PAYMENTS HAVE BEEN MADE, AS APPLICABLE.

CERTAIN JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS, THE FOREGOING EXCLUSIONS AND LIMITATIONS WILL BE ENFORCED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Miscellaneous

This Customer Refund Policy constitutes the entire agreement between us and supersedes any arrangements, understanding or previous agreement (whether oral or written) relating to the subject matter hereof. If any court or administrative body of competent jurisdiction finds any provision of this Customer Refund Policy to be invalid, unenforceable or illegal, such provision will be enforced to the maximum extent permissible so as to effect our intent and the other provisions of this Customer Refund Policy shall remain in full force and effect. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to make it valid, enforceable and legal.

You may not assign or otherwise transfer this Customer Refund Policy, by operation of law or otherwise, without the prior written consent of Say Hello.

This Customer Refund Policy and any disputes, controversies or claims (collectively, “Disputes”) arising out of, or in connection with, its subject matter are governed by and construed in accordance with the laws of the State of Delaware. You (whether a Customer or a Translator) agree that all disputes arising from or in connection with this Customer Refund Policy, its breach, termination, validity or interpretation, shall be exclusively decided by Arbitration in accordance with the Delaware Rapid Arbitration Act (DRAA). The language to be used in the arbitral proceedings shall be English.

This Customer Refund Policy does not constitute insurance or an insurance contract and shall not be construed as an offer to sell or solicitation to buy or the provision of any insurance.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Customer Refund Policy at any time without prior notice. When we change this Customer Refund Policy in a material way, a notice will be posted on our Site along with the updated Customer Refund Policy. It is your responsibility to periodically check this Customer Refund Policy for changes. Your continued use of the Say Hello Platform following the posting of changes will mean that you accept and agree to the changes.

Feedback & Contacting Us

Your opinion counts. If you have any feedback or questions about this Customer Refund Policy, or any concerns or a complaints regarding its application, please contact us here. One of our Team Members will contact you within a reasonable time after receipt of your e-mail.

Last Updated: 14 March, 2016.

Close button
Say Hello blue logo

REGISTER WITH GOOGLE

REGISTER WITH FACEBOOK

We never post anything without your permission

OR REGISTER WITH E-MAIL

Click below to confirm that you are not a robot

REGISTER

By Registering, I agree to Say Hello's Terms of Service, Customer Refund Policy and Privacy and Cookie Policy.

Already connected? Log In

Close button
Say Hello blue logo

Click below to confirm that you are not a robot

REGISTER

By Registering, I agree to Say Hello's Terms of Service, Customer Refund Policy and Privacy and Cookie Policy.

Already connected? Log In

Close button
Say Hello blue logo


FOR CUSTOMERS
 
FOR TRANSLATORS
 
FOR AGENCIES

Already connected? Log In

Close button

LOG IN WITH GOOGLE

LOG IN WITH FACEBOOK

OR LOG IN WITH E-MAIL

Forgot password?

LOG IN

Don't have an Account?
Register Here

Close button
Say Hello blue logo

SEND US A MESSAGE

WE'D LIKE TO HEAR FROM YOU


General

Customer

Translator

Agency

SEND MESSAGE

Close button
Say Hello blue logo

Thank you.

We've received your request and will be in touch as soon as possible.

Close button

qlogo Profile Guidance

Please note that your Profile Description may not contain:

  • an image that is not your likeness;
  • any of your contact details (such as phone number, e-mail address, address, website, etc.), or other identifiable information;
  • external links to any of your other accounts (such as Facebook, LinkedIn, Twitter, ProZ, etc.);
  • external links to any other websites;
  • any form of advertising (or solicitation) of any product, service, event, website or app;
  • your translation rates;
  • unauthorized use of copyrighted or trademarked material; or
  • any information which a reasonable person could deem to be objectionable, offensive, or otherwise inappropriate.

AboutCareersPressBlogHelp

TermsRefund PolicyPrivacy

facebook page    linkedin page

© Say Hello Global Inc. - All rights reserved.

This site has been handcrafted by Say Hello™



CUSTOMERS

AGENCIES

TRANSLATORS

Company

About
Careers
Press
Blog

Translate

Spanish to English
English to Spanish
Refer a Friend
Questions?

Legal

Help
Terms of Service
Customer Refund Policy
Privacy and Cookie Policy


© Say Hello Global Inc. - All rights reserved.
This site has been handcrafted by Say Hello™ and is best viewed using IE 10, Chrome, Safari and newer browsers.

Box close button
We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our Privacy and Cookie Policy.