The Say Hello Platform
Say Hello Global Inc. – 19C Trolley Square, Wilmington, New Castle, Delaware, United States, 19806 ("Say Hello", "we", "us" or "our") provides an online platform through which Translators offer and respond to requests for translation services and Customers order translations directly with the Translators (the "Services"). The Services are accessible at www.say-hello.com and the Say Hello affiliated sites (collectively, the "Site" or "Sites") and through mobile device applications (the "Application" or "Applications" and collectively with the Sites, the "Say Hello Platform").
In case a term is not defined in this Customer Refund Policy (the "Customer Refund Policy"), the definitions set out in the Terms of Service shall apply.
YOU ACKNOWLEDGE AND AGREE THAT, BY USING THE SAY HELLO PLATFORM, YOU ARE INDICATING THAT YOU HAVE READ AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS OF THIS CUSTOMER REFUND POLICY.
This Customer Refund Policy applies where (a) a Customer Orders a Translation; (b) such Customer pays for the Translation; (c) the relevant Translator confirms the Order (in each case using the Say Hello Platform); and (d) the Customer either does not receive the Translation or the Translation quality does not meet their expectations.
Each Customer and Translator hereby agrees that any decisions we make in relation to the application of this Customer Refund Policy, or the amounts (including partial amounts) we reimburse are at our sole discretion, and such decisions are final and binding on the relevant Customer and Translator.
Claiming Under this Policy
In order for you as a Customer to be able to claim under this Customer Refund Policy, you must:
If you are a Translator, you may dispute the claim of the Customer hereunder by notifying us by e-mail (at firstname.lastname@example.org) and providing all information which we deem necessary. Please note that prior to doing so, you must have taken reasonable steps to try and resolve the issue with the relevant Customer.
If you are a Customer, and the above applies, then we will reimburse you for the amount (or partial amount thereof) you have paid for the Translation at our sole discretion. We reserve the right, at our sole discretion, to re-allocate your Translation Order to another Translator of our choosing instead of issuing you a reimbursement.
If you are a Translator and we decide to reimburse the Customer in relation to a claim they have made under this Customer Refund Policy, you agree to reimburse us (within seven (7) business days of our request) for any amounts paid by us to the relevant Customer. Say Hello may also set-off any amounts payable by us to you. Please note that you may also lose any Translator Fees (or part thereof) which may be otherwise payable to you.
As a Translator, be sure to only pick the languages that you are fluent in, so that your translations are of a quality that Customers expect. And never promise something that you cannot deliver. IF WE RECEIVE MORE THAN ONE CLAIM FROM YOUR CUSTOMERS, OR YOUR AVERAGE RATING FALLS BELOW 4 STARS, WE MAY, AT OUR SOLE DISCRETION CANCEL OR SUSPEND YOUR ACCOUNT.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL:
CERTAIN JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS, THE FOREGOING EXCLUSIONS AND LIMITATIONS WILL BE ENFORCED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
This Customer Refund Policy constitutes the entire agreement between us and supersedes any arrangements, understanding or previous agreement (whether oral or written) relating to the subject matter hereof. If any court or administrative body of competent jurisdiction finds any provision of this Customer Refund Policy to be invalid, unenforceable or illegal, such provision will be enforced to the maximum extent permissible so as to effect our intent and the other provisions of this Customer Refund Policy shall remain in full force and effect. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to make it valid, enforceable and legal.
You may not assign or otherwise transfer this Customer Refund Policy, by operation of law or otherwise, without the prior written consent of Say Hello.
This Customer Refund Policy and any disputes, controversies or claims (collectively, “Disputes”) arising out of, or in connection with, its subject matter are governed by and construed in accordance with the laws of the State of Delaware. You (whether a Customer or a Translator) agree that all disputes arising from or in connection with this Customer Refund Policy, its breach, termination, validity or interpretation, shall be exclusively decided by Arbitration in accordance with the Delaware Rapid Arbitration Act (DRAA). The language to be used in the arbitral proceedings shall be English.
This Customer Refund Policy does not constitute insurance or an insurance contract and shall not be construed as an offer to sell or solicitation to buy or the provision of any insurance.
We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Customer Refund Policy at any time without prior notice. When we change this Customer Refund Policy in a material way, a notice will be posted on our Site along with the updated Customer Refund Policy. It is your responsibility to periodically check this Customer Refund Policy for changes. Your continued use of the Say Hello Platform following the posting of changes will mean that you accept and agree to the changes.
Feedback & Contacting Us
Your opinion counts. If you have any feedback or questions about this Customer Refund Policy, or any concerns or a complaints regarding its application, please contact us here. One of our Team Members will contact you within a reasonable time after receipt of your e-mail.
Last Updated: 14 March, 2016.
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